CarBiz Legal & Help Center
This single document contains three sections:
- Privacy Policy – how we collect, use, and protect personal data.
- Terms of Service – the rules that govern use of the CarBiz platform.
- Frequently Asked Questions (FAQ) – quick answers for users and dealers.
Important Notice
These materials are provided for information only and do not constitute legal advice. Review them with qualified counsel and insert your official company details before publishing.
3. Frequently Asked Questions (FAQ)
- What is CarBiz?
- CarBiz is a white‑label SaaS platform that lets premium car dealers list, sell, or rent vehicles online, run AI‑powered search, and automate outreach – all under their own brand.
- Who can sign up?
- Licensed dealerships in Switzerland and the broader EEA, plus trusted partner resellers. Buyer accounts (read‑only) are free.
- How does pricing work?
- We offer tiered monthly or annual subscriptions per dealership. Each tier unlocks additional inventory slots, user seats, analytics, and automation credits. See your Admin → Billing page for details.
- Is my data secure?
- Yes. Data are stored in Supabase (PostgreSQL) with row‑level security, encrypted at rest and in transit. We follow GDPR and Swiss FADP standards.
- Can I migrate my data if I leave?
- Absolutely – you can export listings, images, and analytics as CSV/JSON at any time, or ask support for a full data dump.
- Does CarBiz handle payments between buyers and sellers?
- No. CarBiz facilitates listings and communications; payment and delivery logistics are handled directly between the dealer and buyer.
- How do I list a vehicle?
- Go to Inventory → Add New Vehicle, upload photos (max 5 MB each), fill in make, model, year, mileage, price, and choose “Sale,” “Rent,” or “Both.”
- What’s the AI search feature?
- Shoppers can type or speak a request (e.g., “family SUV under CHF 50k, hybrid”) and our LLM parses it into filters applied client‑side, returning relevant inventory instantly.
- Can I connect my own domain?
- Yes – on Pro and Enterprise tiers you can map a custom sub‑domain (e.g., cars.my‑dealer.ch) via CNAME.
- Where do I get support?
- Email info@premiumcarseu.com.